Privacy Policy

1. Information We Collect

Personal Information

When you create an account, we collect:

• Email address (for authentication and communication)
• Name (optional, for personalization)
• Payment information (processed securely by Stripe)

Usage Data

We automatically collect:

• Device and browser information
• IP address and approximate location
• Usage patterns and feature interactions
• Error logs for debugging purposes

WhatsApp Data

When you connect WhatsApp to Ivy, we process messages to provide the AI assistant functionality. We do not store the content of your WhatsApp messages permanently. Message data is processed in real-time and only metadata (timestamps, message counts) is retained for service operation.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3. Third-Party Services

We work with the following third-party services:

Stripe

Payment processing is handled by Stripe. Your payment information is sent directly to Stripe and is subject to their Privacy Policy.

Resend

Email delivery is handled by Resend. Your email address is shared with Resend for transactional emails and is subject to their Privacy Policy.

AI Providers

We use AI providers (such as OpenAI and Anthropic) to power the assistant functionality. Message content may be processed by these providers according to their respective privacy policies and data processing agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Isolated infrastructure for each user's instance

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time through your account settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@heyivy.io.

7. Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the service to function and cannot be disabled.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.